HITOP-A: Coordination, Infrastructure and Enterprise Integration

Les Gasser 
Computational Organization Design Lab
Institute for Safety and Systems Management
USC, Los Angeles, CA 90089-0021
gasser@usc.edu

Enterprise integration technologies will of necessity change
organizational arrangements within and across firms.  The kinds of
organizational changes entailed go far beyond hardware, network, and
interoperability concerns, and involve new job designs, new
coordination structures, new performance management systems, new skill
and knowledge requirements, and others.  Integrating knowledge from
these multiple disciplines in the design and implementation of
enterprise integration systems (EIS) can be difficult to achieve for a
variety of reasons. Moreover, organizational arrangements and
integration technologies interact; the need for new organizational
arrangements such as new coordination structures can change the
requirements for and loads on enterprise integration technologies
themselves. The difficulties emerge from several sources described in
this extended abstract.